Privacy & Refund Policy
Effective Date: July 24, 2026
Our Commitment to Your Privacy
At Rent to Clean, we value your privacy and trust. This Privacy & Refund Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or rent equipment from us. Please read this policy carefully.
1. Introduction & Scope
This Privacy & Refund Policy applies to all services offered by Rent to Clean via our website and other digital systems. It outlines how we manage the personal details and transaction logs of our visitors and clients under the applicable laws of the United Arab Emirates.
2. Information We Collect
We collect information necessary to process your rental bookings and maintain account security:
- Personal identification info (name, email address, phone number).
- KYC Verification documents (Emirates ID, driving license, or passport copies as required for commercial rentals).
- Payment details and billing address info.
- Rental transaction records and machine utilization data.
3. How We Use Information
We use the collected data to coordinate delivery and return of industrial cleaning equipment, verify eligibility, handle payment billing, send order statuses, and protect against fraudulent bookings.
4. Data Retention
We store KYC records and transaction histories only as long as necessary to complete rental terms or as dictated by the corporate accounting and legal standards of the UAE.
5. Information Security
We enforce administrative, technical, and physical security measures to guard your personal data. However, please note that no electronic transmission over the internet can be guaranteed 100% secure.
7. Cancellation & Refund Policy
Rental Services & Returns Note
As Rent to Clean provides equipment rental services rather than product sales, standard purchased item returns do not apply.
Cancellation requests and any applicable refunds will be handled according to the specific rental agreement provided and agreed upon at the time of booking. Additional charges for late returns, damage, or improper use are assessed independently.
8. Third-Party Links
Our site may contain links to external web sites for reference. We are not responsible for the content, security, or privacy policies of those external resources.
9. Your Data Rights
You may request access to, correction of, or deletion of the personal information we hold about you. Please contact us using the info below to submit your request.
10. Changes to This Policy
We reserve the right to modify this policy at any time. Any changes will be published here with an updated effective date. Continued use of our platform constitutes agreement to the update.
11. Governing Law
This Privacy & Refund Policy is governed by and construed in accordance with the laws of the United Arab Emirates.
12. Contact Us
If you have questions regarding this Privacy & Refund Policy, feel free to get in touch: